Then press and hold the power button for 20 seconds. Select Start > Power > Shut down and wait a moment for your Surface to shut down. To try to resolve these issues, you can begin by following the steps below to force a restart, detach and reattach the Type Cover or Keyboard, get the latest updates, or confirm connectivity. First steps if your Surface Type Cover or Keyboard doesn't work Goes back and forth between working and not working
You may see that the Keyboard or Type Cover:ĭoesn't appear to connect and doesn't respond at allĪppears to disconnect or stop responding randomly Please remember it can take some time for your bank or credit card company to process and post the refund too.Having trouble with your Surface Device Keyboard, Surface Pro/Go Type Cover, or Surface Pro Keyboard? If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Exceptions / non-returnable itemsĬertain types of items cannot be returned, like perishable goods (such as headest ,earphone,network card wifi routers ), custom products (such as special orders or personalized items), and pre ordered goods ). Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging unsealed You’ll also need the receipt or proof of purchase. We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. Please also note that the shipping rates for many items we sell are location based. Depending on the shipping provider, shipping date would be provided when contacting us through our phone numbers provided in the Contact us section.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the product options you chose. We can ship to all over Lebanon, Through our delivery drivers for Beirut district, and by Libanpost for outside Beirut district orders.
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